Return Policy
Return & Exchange Policy
At The WorkRoom, we want you to be completely satisfied with your purchase. Please review the following policy carefully before placing your order.
Fabric & Wallpaper Returns
Due to the custom, cut-to-order, and manufacturer-direct nature of our products, all fabric and wallpaper sales are final.
Returns, exchanges, or cancellations are not accepted except in cases of:
• Manufacturer defects
• Shipping damage
• Incorrect item shipped
Customers are responsible for reviewing all product specifications, quantities, colors, and measurements prior to placing an order.
Customer Ordering Responsibility
Customers are solely responsible for reviewing and confirming all product details before placing an order, including item selection, pattern, color, quantity, dimensions, material specifications, and suitability for their project. Customers should carefully review all product information and are encouraged to order samples prior to purchasing full quantities. The WorkRoom is not responsible for customer ordering errors, including but not limited to incorrect measurements, insufficient or excess quantities, installer miscalculations, selecting the wrong item, pattern, color, finish, or material, or changes in project requirements after an order has been placed. Returns, exchanges, refunds, credits, or cancellations will not be granted for customer ordering errors or dissatisfaction with a selected color, pattern, or product once the order has been processed.
Inspection Upon Receipt
Please inspect all merchandise immediately upon receipt and before cutting, fabrication, installation, or use.
Verify:
• Pattern and color
• Quantity received
• Product quality
• Shipping damage
• Order accuracy
Any visible defects, damage, shortages, or discrepancies must be reported within 30 days of delivery.
Use of the merchandise, cutting, fabrication, installation, or failure to report issues within 30 days constitutes acceptance of the goods.
No Returns After Cutting or Installation
Fabric, wallpaper, trims, wallcoverings, and other materials cannot be returned, exchanged, or credited once they have been:
• Cut
• Fabricated
• Altered
• Installed
• Processed in any manner
Custom-made, made-to-order, special-order, and production items cannot be cancelled or returned once production has begun.
Claims for Labor
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCE.
Customers must inspect all materials prior to cutting, fabrication, installation, or use.
Claims for labor, installation, removal, reinstallation, decorating, contractor fees, delays, loss of use, project expenses, or any consequential or incidental damages will not be accepted.
Once material has been cut, fabricated, installed, altered, or otherwise used, it is deemed accepted by the purchaser.
The WorkRoom's liability is strictly limited to the replacement of defective merchandise or refund of the purchase price, as determined by the manufacturer and applicable vendor policies.
No reimbursement will be provided for labor costs, installation expenses, contractor charges, shipping charges, or any third-party costs regardless of the nature of the claim.
Defective or Damaged Merchandise
If your order arrives damaged or defective, contact us within 30 days of delivery at sales@theworkroom.llc or 800-497-8042.
If approved by the manufacturer, we will provide return authorization instructions and, when applicable, a return shipping label.
Unauthorized returns will not be accepted.
Vendor-Specific Courtesy Return Programs
Certain manufacturers may allow returns or exchanges as a one-time courtesy. These exceptions are entirely at the manufacturer's discretion and are subject to change without notice.
York Wallcoverings
• Prior authorization required
• Unopened rolls only
• Minimum return quantity of two (2) rolls
• 30% restocking fee applies
• Original outbound shipping/service charges apply
• Customer responsible for return shipping
Schumacher Wallcoverings
• Prior authorization required
• Unopened, full, uncut rolls only
• 30% restocking fee applies
• Original outbound shipping/service charges apply
• Customer responsible for return shipping
Phillip Jeffries
In select cases, Phillip Jeffries may permit an exchange of uncut and boxed merchandise for products of equal or greater value.
• Prior approval required
• 25% restocking fee applies
• Original outbound shipping/service charges apply
• Return shipping charges apply
All vendor return and exchange requests remain subject to manufacturer approval and current manufacturer policies.
Pillow Orders
Pillows are custom-made and are not returnable unless damaged during shipment.
Fabric samples are available prior to ordering and are strongly recommended.
Dye Lot Variations
Dye lot variations are normal and are not considered defects.
Customers agree to accept the current dye lot supplied by the manufacturer.
Additional quantities ordered later may not match previously shipped material.
Samples are intended only to assist with design selection and are not dye-lot specific.
For the most accurate color representation, we recommend ordering a sample or, where available, a cutting for approval (CFA).
Natural Fiber Variations
Natural fiber products may vary in color, texture, weave, and appearance.
This includes, but is not limited to:
• Grasscloth
• Sisal
• Wood veneers
• Silk
• Cotton
• Wool
• Linen
These natural characteristics are expected and are not considered defects.
Natural wallcoverings may panel, seam, shade, and exhibit color variation both within and between dye lots.
Wallpaper Ordering Recommendations
Please consult a professional wallpaper installer before ordering.
Because pattern repeats and installation waste vary by project, additional material should always be ordered.
We cannot accept returns for overage or unused wallpaper resulting from over-ordering.
International Orders
All international sales are final.
Returns, exchanges, and cancellations are not accepted except in cases of verified shipping damage caused by the carrier.
Customers using freight forwarders or third-party shipping services must pursue any damage claims directly with their shipping provider.
European Union Customers
Fabric and wallpaper are supplied as cut-to-order and custom-made goods.
For customers in the European Union: Our fabrics and wallpapers that are cut to your specified measurements and are therefore custom-made goods exempt from the EU 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU. All sales remain final as stated above. This exemption applies to all cut-to-order fabric and wallpaper purchases. For any questions, please contact us at sales@theworkroom.llc."
Accordingly, all sales remain final as outlined in this policy.
If you have any questions prior to ordering, please contact us at sales@theworkroom.llc or 800-497-8042.
Thank you for choosing The WorkRoom.