Frequently Asked Questions
Yes — we are the authorized dealer for every brand we represent, with orders shipping directly from each brand. All products are backed by the manufacturer’s warranty against defects.
DELIVERY:
Most in-stock items ship within 2–3 business days via UPS Ground.
Mill-ship items typically arrive within 7–10 business days.
Samples are sent via U.S. Mail and may take 7–10 business days to arrive.
STANDARD SHIPPING CHARGES:
Orders $200+ ship complimentary within the 48 contiguous United States.
Orders under $200 ship at a $29.99 flat rate within the continental U.S.
Swatches ship complimentary via U.S. First Class Mail (no PO Boxes).
Fabric and wallcovering orders ship in rolls via UPS or FedEx Ground.
ALASKA, HAWAII & PUERTO RICO
Orders under $200: $99.99
Flat-rate shipping from $150 to $499, based on order total. (subject to approval & weight limitations).
Swatches ship complimentary via U.S. First Class Mail (no PO Boxes).
FOR PRIORITY SHIPPING CHARGES OR QUESTIONS
Contact us or call 800-497-8042
INTERNATIONAL SHIPPING
We ship internationally. Add items to your cart to see shipping at checkout. If available, you can shop in your local currency or ship to a U.S. address or freight forwarder.
Need to confirm stock? For fastest service, please use our live chat feature, send us an email or call us at 800-497-8042.
What Our Customers Say
"Just wanted to commend your customer service. I ordered the fabric yesterday morning and it arrived today! Thank you for your great service."
— Patricia H., Allentown, PA"Hand on heart, it was an absolute pleasure dealing with you. I do business all over the world, and I haven't dealt with a person as honest and honorable as you in a very long time."
— Julian T., Jackson, NJ"The fabric arrived in perfect condition and I am thrilled. I have never bought fabric off the internet before — now I'm hooked."
— Suzanne S., Encino, CA"Can I just say I am so, so, so impressed with your level of service. Thank you so much for getting back to me so quickly and answering my question so directly."
— Felicity M., Portland, OR"I received my fabric today, and it is FABULOUS!"
— Nancy S., São Paulo, Brazil"Thank you very much. I really appreciate your customer service and will keep this in mind with my future orders. I discovered your store a few months ago and will continue to use you for future design projects because of this wonderful human touch."
— Athalie L., Brooklyn, NY